# Support

### 🔍 Frequently Asked Questions

Before reaching out, check our Hot-To's and FAQs to find answers to common questions about our product, features, and troubleshooting steps.

{% content-ref url="how-tos" %}
[how-tos](https://docs.oisy.com/using-oisy-wallet/how-tos)
{% endcontent-ref %}

{% content-ref url="faq" %}
[faq](https://docs.oisy.com/using-oisy-wallet/faq)
{% endcontent-ref %}

{% content-ref url="support/oisy-wallet-switches-to-internet-identity-2.0" %}
[oisy-wallet-switches-to-internet-identity-2.0](https://docs.oisy.com/using-oisy-wallet/support/oisy-wallet-switches-to-internet-identity-2.0)
{% endcontent-ref %}

### 💬 Hot to get Support

#### Join the Community on Discord

Connect with other users, get real-time support, and stay up to date with announcements in our [Discord community](https://discord.com/invite/ejBT7dQneK).

Select the support channel (#get-support), where you can directly file a new support ticket. All responses from our support agents will directly be written in the same thread and can only be seen by you.

<figure><img src="https://2757417719-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIEyGjMxMCIjbjm03hkdA%2Fuploads%2FX6ZJYBrCxut6aMb3KzMQ%2Fimage.png?alt=media&#x26;token=8351e0a7-a50b-4ccf-9f65-603a1fe59b1c" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="danger" icon="fire" %}
We recommend to join the Discord community. Once joined, You can ask any sort of question in the #general channel, where other members can help you out.

**But be cautious with replies from other users!** Do not click on invitations to other communities or channels that offer to give additional help or support. Official OISY Team members have the OISY icon next to their name.\ <img src="https://2757417719-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIEyGjMxMCIjbjm03hkdA%2Fuploads%2F4uZtrKmbEY6PnxwdoGIB%2Fimage.png?alt=media&#x26;token=e17c5378-0526-4369-bed9-da335488660b" alt="" data-size="original">
{% endhint %}

#### Alternative

{% hint style="info" %}
Still need help? No worries! Reach out to our support team via email at <support@oisy.com>, and we’ll get back to you as soon as possible.
{% endhint %}