# Support

### 🔍 Frequently Asked Questions

Before reaching out, check our Hot-To's and FAQs to find answers to common questions about our product, features, and troubleshooting steps.

{% content-ref url="/pages/G1TZV6BV4xybRfYnsZBK" %}
[How To's](/using-oisy-wallet/how-tos.md)
{% endcontent-ref %}

{% content-ref url="/pages/tKMs4oxc2mm7u93z91lx" %}
[FAQ](/using-oisy-wallet/faq.md)
{% endcontent-ref %}

{% content-ref url="/pages/YlYkEw8BIp9gD0rStLib" %}
[OISY Wallet switches to Internet Identity 2.0](/using-oisy-wallet/support/oisy-wallet-switches-to-internet-identity-2.0.md)
{% endcontent-ref %}

### 💬 Hot to get Support

#### Join the Community on Discord

Connect with other users, get real-time support, and stay up to date with announcements in our [Discord community](https://discord.com/invite/ejBT7dQneK).

Select the support channel (#get-support), where you can directly file a new support ticket. All responses from our support agents will directly be written in the same thread and can only be seen by you.

<figure><img src="/files/m5JBsISmJkQdhKTlZRUH" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="danger" icon="fire" %}
We recommend to join the Discord community. Once joined, You can ask any sort of question in the #general channel, where other members can help you out.

**But be cautious with replies from other users!** Do not click on invitations to other communities or channels that offer to give additional help or support. Official OISY Team members have the OISY icon next to their name.\ <img src="/files/taXuinfnngvLfuJ6OfIz" alt="" data-size="original">
{% endhint %}

#### Alternative

{% hint style="info" %}
Still need help? No worries! Reach out to our support team via email at <support@oisy.com>, and we’ll get back to you as soon as possible.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.oisy.com/using-oisy-wallet/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.